Shipping & Delivery Policy

Last updated: October 13, 2026

1. Overview

This policy explains how delivery is handled for products purchased through BooksStore.online. The delivery method depends on whether the product listing identifies the book as digital or physical.

Please review the product page and checkout details before completing your order.

2. Digital Book Delivery

Digital books do not require physical shipping. Depending on the product and website functionality, digital access may be provided through an online library, download link, account access, or instructions communicated after purchase.

The applicable delivery method should be stated on the product page or during checkout. Please follow the instructions provided with your order.

3. Order Confirmation

Where order confirmation emails are used, they may contain purchase details and information about accessing your product. Check the email address provided at checkout and review your spam or junk folder if a confirmation is expected but does not appear.

4. Digital Access Problems

If you have completed a purchase but cannot access the digital product, contact our support team. Include your order number, the book title, the email address used at checkout, and a description of the issue.

We will review the information and make reasonable efforts to help resolve access or delivery problems.

5. Physical Book Shipping

If physical books are offered for sale, the shipping destinations, shipping fees, available delivery options, and estimated delivery times should be displayed during checkout before payment.

Delivery estimates may be affected by carrier operations, weather, customs processing, address errors, or other circumstances outside the store's reasonable control. Any specific delivery commitments shown at checkout will be subject to their stated conditions and applicable law.

6. Customer Address Information

For physical orders, customers should review the delivery address and contact details carefully before submitting an order. If you notice an error, contact support promptly. Address changes may not be possible once an order has been processed or dispatched.

7. Lost, Delayed, or Incorrect Orders

If a physical order is delayed, appears lost, arrives damaged, or contains the wrong item, contact support with the order number and a description of the issue. We will review the available order and delivery information and explain the next steps.

8. Shipping Charges

Any shipping charge applicable to a physical product should be displayed during checkout before you confirm the purchase. Digital products do not have physical carrier shipping charges, although the price and any other applicable charges should be disclosed before purchase.

9. Refunds and Cancellations

For questions about cancellations, refunds, damaged items, or product access issues, please read our Refund Policy. Applicable legal rights remain unaffected.

10. Contact Us

For delivery questions, email support@booksstore.online and include your order number if available.